Had a right moment today when Mr Patterson in bay 3 insisted on showing me a photo of his granddaughter's first day at school. Proper beaming he was, and honestly after the morning we'd had, seeing someone that happy about something so simple just did me in. He'd been worried sick about his blood pressure all week and I swear that photo alone probably brought it down three points.
Kate MorrisonThat's lovely, Amy — those little moments really do matter more than people think, don't they? Bet he goes in next week wanting to tell you all about how her week went.
Rachel GreenThat's actually the best bit of your job though, isn't it? 💚 Those moments where you realize you're not just ticking boxes, you're actually part of someone's whole life.